CRM & ERP System Implementation

CRM (Customer Relationship Management) systems manage customer interactions, sales pipelines, and marketing campaigns. Examples include Salesforce, HubSpot, and Zoho CRM. ERP (Enterprise Resource Planning) systems integrate core business functions like finance, HR, procurement, and manufacturing. Examples include SAP, Oracle ERP, and Microsoft Dynamics.

The implementation process includes:

• Business analysis and needs assessment

• Custom configuration and module selection

• Data migration from legacy systems

• User training and onboarding

• Integration with third-party tools

Successful CRM and ERP implementations enhance productivity, improve data accuracy, and facilitate better decision-making by providing real-time analytics and unified dashboards.