Business Process Outsourcing (BPO)

BPO allows organizations to delegate specific business functions to third-party service providers. It can be:

• Front-office BPO (customer service, marketing)

• Back-office BPO (accounting, HR, IT services)

Key advantages:

• Cost savings from labor arbitrage

• Access to skilled resources and technology

• Focus on strategic initiatives and core operations

• Scalability and flexibility for growth

BPO partnerships require strong SLAs (Service Level Agreements), communication protocols, and performance metrics to ensure alignment with business goals.